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OUR Terms & Conditions

Window Cleaning
Eugene Cleaning Services NI Terms & conditions


For residential we offer a schedule 6 weekly, we do not offer a one off window cleaning service nor a summer only service.


Price Guide Quote

The price list is a guide and due to differing property sizes and amount of windows we may need to adjust the price if necessary. our minimum charges are £15 per clean if 6 weekly clean.


Properties We Do Not Clean

Unfortunately we do not offer a window cleaning service to individual Flats within a block, Nor do we offer a builders clean service i.e after building or renovation work has been completed.


Safe Access

If there is limited access to the rear of your property i.e. locked gate etc we can notify you the evening before by a text message, if you require this please let us know. We will try to access your property safely but if this is not possible e.g. gate padlocked so no access to the rear windows of the property, we will still charge the full amount.


If your property has access to the rear windows only by going through the house we can only add you into the schedule as a front only clean at an agreed cost, we cannot carry our equipment through and run hoses through the house.


We do not offer a regular window cleaning service by appointment, we cannot agree to only clean your windows on set days or times due to no access to parts of your property. 


Turning Us Away / Cancelling On The Day

We try to provide a reliable service, we make space and time in our schedule for this, on the day of your clean it is not possible to replace your clean with another, we reserve the right to charge you £15 cancellation charge if turning us away after we have arrived at your property to clean, We may cancel the ongoing service to you.


Cancelling a clean at short notice after receiving a text message notification of the pre booked window clean on the day of the clean incurs a £15 short notice cancellation charge.


Contacting Us

You can contact us between 9am and 5pm Monday to Friday by telephone on 07796614777, Emails are replied to only during office hours and during busy periods it may take a few days to reply so if you need to contact us urgently please call, Text messages or what’s app sent to us will not be received.



For residential window cleaning, only payment by Direct Debit is accepted, we request the payment after each clean, unfortunately we no longer accept cheques or payments via bacs.



We aim to provide the best window cleaning service possible, if for some reason you are not satisfied with our work please call us within 24 hours and we will come back and re clean your windows without question, if contacting us after 24 hours we may not re clean your windows. If a reclean is refused the full charge still applies.



If you want to cancel the window cleaning service you can do this by calling on 07796614777 or sending us an email, If emailing a cancellation do not assume we have received your email until you receive a reply, emails are only read during office hours 9am – 5pm they are not read instantly and during busy periods it can take days for a email to be read. we do not offer a one off window cleaning service, The window cleaning service is a 3 clean minimum so if cancelling after the first clean the cost of 3 cleans will be owed. Text messages sent to us will not be received.



All customer information is kept on a confidential database and is not discussed or shared with any individual or company, as is required under the terms and conditions of the data protection act.



We have public and employers liability insurance, details can be made upon request.

If you need any further information please contact us.

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